Refund policy
We have a 30-day return policy. This means you have 30 days from the date you receive your item to request a return.
To be eligible for a return, your item must be in the same condition you received it, unworn or unused, with tags, and in the original packaging. You must also have your receipt or proof of purchase.
To start a return, you can contact us at info@zomaira.com
If your return is accepted, we will send you a return shipping label and instructions on how and where to send your package. Items returned to us without first requesting a return will not be accepted.
Damages and Issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item, so that we can evaluate the issue and make it right for you.
Exceptions / Non-Returnable Items
Certain types of items cannot be returned, such as perishable goods (e.g., food, flowers, plants), custom products (e.g., special orders or personalized items), and personal care products (e.g., beauty products). We also do not accept returns of hazardous materials, flammable liquids, or gases. Contact us if you have questions or concerns about your specific item.
Sale items and gift cards cannot be returned.
Exchanges
The fastest way to get the item you want is to return the item you have and place a separate order for the new item once your return has been accepted.
EU 14-Day Legal Withdrawal Period
Notwithstanding the above, if goods are shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason and without giving a reason. As above, the item must be in the same condition as when you received it — unused, with tags, and in the original packaging. You’ll also need a receipt or proof of purchase.
Refunds
Once we receive and inspect your return, we will notify you and let you know whether your return has been approved. If approved, you will be automatically refunded within ten business days via your original payment method. Please note that it may take some time for your bank or credit card company to process and post the refund.
Contact us at info@zomaira.com if more than 15 business days have passed since we approved your return.
Company name: ZD Online Ltd
Email: info@zomaira.com
Company address: 167-169 Great Portland Street, 5th Floor, London, W1W 5PF, United Kingdom
VAT identification number: 16995641