Shipping policy

SHIPPING POLICY

Processing Time

All orders are processed within 1–3 business days (excluding weekends and holidays) after you receive the order confirmation email.
You will receive another email once your order has been shipped.

During busy periods, shipping may be delayed by a few days. Please allow extra delivery time. If there is a significant delay, we will contact you.

Shipping Costs & Delivery Times

Shipping costs are automatically calculated and shown at checkout.

Shipping Method Estimated Delivery Time
Standard Shipping 5–10 business days
Express Shipping 2–5 business days

Delivery times are estimates and start once the order has shipped.

Domestic Shipping

We currently ship within Belgium and the Netherlands.

International Shipping

We offer international shipping to selected countries.
Shipping costs and delivery times vary by location and are calculated at checkout.

Please note:

  • Any customs fees, import duties, and taxes are the responsibility of the customer.

  • We are not responsible for delays caused by customs.

Order Tracking

Once your order has shipped, you will receive a tracking number by email.
It may take 24–48 hours before the tracking information becomes active.

Shipping Delays

We are not responsible for delays caused by:

  • Carrier issues

  • Weather conditions

  • Customs inspections

  • Incorrect or incomplete address information

If your package gets lost, please contact us at info@zomaira.com and we will assist you.

Address Changes

Please check your address information carefully before checkout.
We are not responsible for orders delivered to an incorrect address due to an error in the provided information.

Damaged or Lost Packages

If your order arrives damaged, contact us within 7 days with photos and your order number.
For lost packages, contact us at info@zomaira.com so we can file a claim with the carrier.

Contact

If you have any questions about this shipping policy, feel free to contact us:
📧 Email: info@zomaira.com

Company Name: ZD Online Ltd
Email: info@zomaira.com
Company address: 167-169 Great Portland Street, 5th Floor, London, W1W 5PF, United Kingdom
VAT Identification Number: 16995641